The Successful Referral
Referring a client to an Adult Day Services program opens a door to an extended community of support and services. But what is the key to making that referral successful? It usually comes down to good communication.
Helping the Client
Linda Cruz, MSW, has been making successful referrals to Adult Day Service programs for many years. Her work has made a tremendous difference in the lives of her clients and their families. She attributes her success to her willingness to be open and frank with clients. "I encourage them. It is as simple as that. I give them the information they need about what Adult Day Services can do for them, and about the particular program or programs I think they should check out."
Follow Up
"My most successful referrals happen when I make the call and personally hook up my client with the program staff," says Cruz. "But when that's not an option, I fill out the referral form and fax it to the center I think is a match."
Cruz likes to stay in the loop once she has made a referral. Talking with program staff ensures that she has communicated important details about the individuals she has referred. Following up with her clients gives them the opportunity to ask questions. "Sometimes they want to talk to a neutral third party in order to feel sure they are making the right decision," Cruz says. "I always let them know that I am available, and I remind them that they can try it out for a while to see how it fits."
Addressing Caregivers' Concerns
Sometimes Cruz faces the challenge of addressing a caregiver's doubts that an Adult Day Service program, or any intervention, would be appropriate for or acceptable to their loved one. Concerns can range from feeling guilty about "abandoning" the person they care for, to feeling reluctant to force a change of routine. Cruz also sees caregivers struggle with a loved one's resistance to "outside" support. See Reflections on Change for suggestions on how to respond to a variety of caregiver concerns.
Encouraging Family and Friends
When asked if friends or family members can help to make the referral a success, Cruz becomes enthusiastic. "They can make a tremendous difference just by being there." She encourages family members or friends to accompany her clients on their first visits to the Adult Day Service program. "It's so hard to go to a new place alone. A familiar face makes all the difference."
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